At Colin Tours, we are committed to ensuring your satisfaction with our products. Please read our Returns & Refund Policy carefully to understand your rights and responsibilities.
1. Eligibility for Returns
- Returns are accepted for items that are damaged, defective, or incorrect.
- Items must be in their original condition and packaging.
- Orders purchased via cash-on-delivery (COD) are eligible for returns within 7 days of delivery.
2. Initiating a Return
To initiate a return, please contact us immediately at [email protected] with your order number and details of the issue. Our team will provide instructions on how to return the item.
3. Inspection and Approval
Returned items will be inspected to verify the issue. Approval of returns is at the discretion of Colin Tours. Only items that meet our return criteria will be accepted.
4. Refunds
- Refunds will be processed after the returned item is received and inspected.
- Shipping costs for returned items are the responsibility of the customer unless the return is due to our error (wrong or defective product).
5. Non-Returnable Items
- Items damaged due to misuse, accidents, or normal wear and tear are not eligible for return.
- Personalized or customized products may not be eligible for return unless defective.
6. Exchanges
Exchanges are processed as returns followed by a new order. Please contact [email protected] to arrange an exchange.
7. Contact Information
For any questions, concerns, or to initiate a return, contact us at [email protected]